Return/Cancellation Policy:

Cancellations

All cancelled orders will incur a 25% cancellation fee.

Damaged Items

Damaged items MUST be reported within 3 days of receipt of the product. Report damaged items to client.care@animeandpopculturestudio.com; include pictures of the damaged items and the packaging for review/assessment.

Damaged items will be assessed for eligibility of a full refund or exchange (when available), if reported within 3 days of receipt. Ensure you inspect items right away upon receipt.

Note: Due to the unique nature of each product there may be minor color variations which are not considered defects and/or damage.

A damaged, dented, and/or a torn manufacturer's box is NOT considered a damaged item. 

If item/product is deemed eligible, you are entitled to either a full refund to the original payment method for the damaged item, or a replacement/exchange (if available). You must send back all figures, accessories, bases, original packaging, and outer shipping packaging.

NOTE: Any fees charged by the payment processor (paypal, partial.ly, etc.) are non-refundable per payment processor policies. We apologize for the inconvenience.