All cancelled orders will incur a 25% cancellation fee.
Damaged items MUST be reported within 3 days of receipt of the product. Report damaged items to firstname.lastname@example.org; include pictures of the damaged items and the packaging for review/assessment.
Damaged items will be assessed for eligibility of a full refund or exchange (when available), if reported within 3 days of receipt. Ensure you inspect items right away upon receipt.
Note: Due to the unique nature of each product there may be minor color variations which are not considered defects and/or damage.
A damaged, dented, and/or a torn manufacturer's box is NOT considered a damaged item.
If item/product is deemed eligible, you are entitled to either a full refund to the original payment method for the damaged item, or a replacement/exchange (if available). You must send back all figures, accessories, bases, original packaging, and outer shipping packaging.
NOTE: Any fees charged by the payment processor (paypal, partial.ly, etc.) are non-refundable per payment processor policies. We apologize for the inconvenience.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
The Anime And Pop Culture Studio LLC,
Re: Privacy Compliance Officer
PO Box 1999 Windermere, FL 34786 United States
When you create an account and/or purchase from our website, you are stating/agreeing that you are over the age of 18 and are fully authorized to use the payment method provided. You are solely responsible for any purchases made by you or your account.
We reserve the right to make changes or suspend the website, content, rewards point system, or products offered on our website with or without notice. We will not be held liable for any modification, suspension, or restriction of the website.
We further reserve the right to cancel or refuse any order placed with us. We may limit quantities purchased per user account, person, credit card, shipping/billing address, or per order. If we change or cancel an order we will attempt to contact the customer per the contact information provided. We also reserve the right to cancel an order if fraud is suspected.
We endeavor to display information, prices, and products as accurately as possible, but mistakes may happen. We reserve the right to make corrections at any time as necessary, and cancel orders with or without notice (including after the order has been placed).
Third Party Payment Providers
By placing an order you represent and warrant that you have a legal right to use the payment method provided, you are of legal age to enter a contract and agree to these terms, and all information you provide is true, correct, and complete. You further authorize us to charge the payment method on file. You also agree to pay for any sales taxes and/or shipping costs (if applicable) associated with your purchase.
You will abide by third party terms and conditions for social media sites. We reserve the right to remove any content deemed to be offensive, obscene, or libelous.
Note: When utilizing the payment plan option through Partial.Ly and/or pre-orders placed directly on www.animeandpopculturestudio.com shipping will be billed separately during the fulfillment process of the order unless specifically stated otherwise.
We will only use the shipping address provided by the customer to ship orders. Ensure that your shipping address is current and up to date as the Anime and Pop Culture Studio LLC is not responsible for all shipping fees in the return and reshipment of your item.
* For Pre-Orders shipping costs are based on each Manufacturer's given estimated weights and dimensions. We reserve the right to make changes to the final shipping costs if actual dimensions and/or weights differ from estimated dimensions.We will send you the shipping invoice via the email you provided. If the shipping charge is not paid in full within two weeks of the initial contact email, The Anime and Pop Culture Studio LLC reserves the right to cancel the order and issue a refund minus a 25% cancellation fee.
Note: Pre-ordered items will NOT be shipped until the shipping charge has been paid in full. We will use FedEx ground for large fragile items and USPS on smaller items. Should you have additional questions regarding this policy, contact us at firstname.lastname@example.org
*Shipping times: May vary due to type of shipping method, destination provided, weight/dimensions of the order, and manufacturer delays.
In the event that an item is lost or stolen after delivery (confirmed by tracking), the Anime and Pop Culture Studio LLC, is not liable. It is the customer's responsibility to contact the shipping service directly for further assistance and/or information.
Customs fees, sales taxes, etc., are not included in your purchase price and may be charged by your countries customs office. In some cases, these duties and customs fees are collected by the carrier.
It is your responsibility to investigate the amount of taxes and duties you will owe prior to your shipment.
If a package is refused due to excessive import fees and duties and or remains unclaimed, the Anime and Pop Culture Studio reserves the right to cancel the order and you will be responsible for any return shipping fees that the carrier will charge in addition to a 25% cancellation fee.
***If The Anime and Pop Culture Studio is unable to have the item returned due to a package refusal a refund will not be issued.***